Multi-Location Dental Group — AI Front Desk Across Every Clinic
How a multi-location dental group closes the missed-call and no-show leak with an AI front desk running across every clinic, 24/7.
The situation
A regional dental group operating 8+ clinics across the US is scaling faster than its front-desk teams can keep up. Between check-ins, insurance verification, and live callers, the phone gets missed constantly — especially after 5pm and on weekends. New-patient calls that hit voicemail rarely call back. No-shows are eating into the schedule at every location, and reminders are inconsistent because they're being sent by hand.
What Comix-Flow set up
AI voice + SMS receptionist deployed per location, in the group's brand voice, answering 24/7 with per-clinic hours, providers, and accepted insurance.
Real-time booking and rescheduling integrated with the practice management system, so patients can book without waiting on a human.
Automated multi-channel reminders (call, SMS, WhatsApp) with one-tap reschedule to refill canceled slots instead of losing them.
Patient intake automation — forms, ID, and insurance info collected before the appointment and pushed into the PMS.
Weekly optimization by a dedicated Comix-Flow account manager reviewing call quality, booking rate, and no-show trends across the group.
The kind of outcome to expect
- New-patient calls stop hitting voicemail — every ring gets a live, in-brand answer 24/7.
- After-hours becomes a real booking channel instead of a lost-lead category.
- No-show rate drops meaningfully as automated reminders and easy reschedule offers fill canceled slots.
- Front-desk staff stop living on the phone and can focus on in-clinic patient experience.
- One dashboard across all locations replaces per-clinic guesswork on call and booking performance.
Want the same setup for your operation?
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